Terms of Sale
Last updated: November 1, 2026
1. General Information
Welcome to Canine Mobility.
These Terms and Conditions of Sale govern all purchases made through https://canine-mobility-shop.com.
The website is operated by:
Canine Mobility
Julien RACLOT — Entrepreneur Individuel (Sole Proprietor)
SIREN: 131 640 419
34 Avenue Raspail, Résidence Rouget de Lisle
94250 Gentilly, France
Email: contact@canine-mobility-shop.com
Telephone: +33 7 68 83 29 53
By placing an order, customers agree to these Terms and Conditions, subject to their mandatory rights under applicable law.
2. Products and Availability
Canine Mobility specializes in products designed to improve the mobility, comfort, recovery, and everyday well-being of dogs.
Our products include mobility harnesses, orthopedic beds, protective supports, recovery accessories, pet strollers, and other pet care products.
Product specifications, materials, available sizes, colors, and prices are displayed on individual product pages.
We make reasonable efforts to provide accurate product information.
Product availability may change without notice.
If an item becomes unavailable after an order is placed, we will contact the customer and offer an appropriate solution, including a refund if the order cannot be fulfilled.
3. Prices and Currency
All prices displayed on our website are expressed in United States Dollars (USD).
Applicable taxes, shipping charges, and fees collected by Canine Mobility are shown at checkout. Customs or import charges are addressed in section 7 below.
The final amount payable will be displayed during checkout.
Canine Mobility reserves the right to modify product prices at any time. Changes will not affect orders already accepted.
Promotional discounts, coupon codes, bundle offers, and quantity-based promotions are subject to the conditions displayed with each offer.
Unless otherwise stated, promotional offers cannot be combined.
4. Order Placement
Customers may place orders directly through our website.
Before completing a purchase, customers can review their selected products, quantities, delivery details, and total price.
After checkout, an order confirmation email will be sent to the email address provided.
We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, product unavailability, or material pricing errors, subject to applicable law.
If an order is canceled after payment has been collected, the customer will receive the appropriate refund.
5. Payment
Payments are processed securely through the payment methods available at checkout.
Accepted payment methods may include credit cards, debit cards, and other supported payment services.
Full payment is required when placing an order unless otherwise indicated.
Payment transactions are handled by authorized payment service providers, including Shopify Payments where applicable.
Canine Mobility does not directly store complete payment card information.
6. Shipping and Delivery
Shipping is governed by our Shipping Policy. Orders may be fulfilled by international suppliers and logistics partners.
Order Processing
Order processing: 0–2 business days, Monday through Friday. Transit: 7–12 business days, Monday through Friday. Total estimated delivery: 7–14 business days, including processing.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
The shipping carrier varies depending on the product and fulfillment partner.
Estimated delivery to the United States: 7–14 business days, including order processing.
The 7–14-business-day estimate includes order processing and transit to delivery.
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and include order processing. They may be affected by carrier delays, weather, or other events outside our control.
Shipping costs
Standard shipping to the United States costs $4.99 for orders below $65.00 and is free for orders of $65.00 or more. The applicable shipping charge is displayed at checkout before payment.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We currently ship to United States.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is delayed or has not arrived, contact us so we can investigate with the carrier. For a package confirmed lost or an order confirmed not delivered, we will provide a refund or replacement at no cost to you. For damaged or incorrect items, we will also provide a refund or replacement at no cost to you, including return shipping if a return is required.
Track your shipment through Track My Order.
Delivery delays and the transfer of title and risk of loss are addressed in section 5 of our Terms of Service, subject to applicable law. Nothing in these Terms limits rights or liabilities that cannot lawfully be excluded.
7. Customs Duties and Import Taxes
Orders are shipped DDP (Delivered Duty Paid). Applicable import duties and customs clearance charges are covered by Canine Mobility, with no additional import charges due upon delivery. Any applicable sales tax is shown at checkout.
Applicable taxes, shipping and handling charges collected by Canine Mobility are shown at checkout. See section 4 of our Terms of Service. Please review our Shipping Policy and the charges shown at checkout before placing your order.
8. Order Cancellations and Changes
You can request cancellation or removal of items from your order until order processing begins.
Whether return or cancellation requests are accepted depends on the terms in our Return and Refund Policy and your rights under applicable law.
Start your return or cancellation request by logging into your account.
Need to change or cancel your order? Contact us as soon as possible. You may request a cancellation before order processing begins. Once processing has begun, cancellation or changes may no longer be possible. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
To request a cancellation or ask about an order change, please contact contact@canine-mobility-shop.com or use the details in our Contact Information Policy.
9. Returns and Refunds
The following terms reproduce our Return and Refund Policy.
Last updated: November 1, 2026
Returns and cancellations
We accept return and exchange requests for new, unused items within 30 days after delivery, subject to the condition requirements below. This includes both defective and non-defective products.
For change-of-mind returns and exchanges, items must be unworn or unused, with tags, and in their original packaging. These condition requirements do not prevent you from reporting a defective, damaged, or incorrect item. For those issues, contact us for a refund or replacement at no cost to you, including return shipping if a return is required.
You may request a return within 30 days after your item is delivered.
The return address depends on the product and the supplier or fulfillment partner responsible for it. Returns may need to be sent internationally. Contact us before sending any item: we will confirm the applicable return address and country for your product. For a change-of-mind return or exchange, you are responsible for arranging and paying return shipping to the confirmed address, including international shipping where applicable. These costs may be substantial and vary by carrier, package size, and weight. We do not provide a prepaid return label. No restocking fee applies. Contact us before shipping to receive the correct supplier return address.
You can request cancellation or removal of items from your order until order processing begins.
How to start a return or cancellation
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Start your return, exchange, or cancellation request by emailing contact@canine-mobility-shop.com, calling +33 7 68 83 29 53, using our contact form, or logging into your customer account.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item. We will provide a refund or replacement at no cost to you. If a return is required, we will cover the return shipping costs. Contact us before sending the item back so we can provide the appropriate instructions.
Catalogue coverage
Our 30-day return and exchange policy applies to all new, unused products in our catalogue, subject to the condition requirements stated above. No product categories are excluded.
Exchanges
We accept direct exchanges requested within 30 days after delivery. Contact us first for approval and return instructions. After the returned item is received and inspected, we will arrange the agreed replacement, subject to availability. If the requested replacement is unavailable, we will contact you to agree on an alternative or a refund.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. We will inspect the return and process any approved refund to your original payment method within 14 calendar days after the returned item is received. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund after the 14-day processing period and your payment provider’s posting period, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at contact@canine-mobility-shop.com or use the contact details in our contact information policy.
Our customer support team responds within 24 business hours. Email contact@canine-mobility-shop.com for assistance.
Orders not delivered
For a package confirmed lost or an order confirmed not delivered, we will provide a refund or replacement at no cost to you. Contact contact@canine-mobility-shop.com so we can investigate and arrange the resolution.
Missing items or incomplete orders
If an item is missing from your order, email contact@canine-mobility-shop.com with your order number and details of the missing item. We will arrange shipment of the missing item or refund the corresponding amount at no additional cost to you.
Customer support hours: Monday–Friday, 9:00 a.m.–6:00 p.m., Paris time (CET/CEST). We respond within 24 business hours.