Shipping Policy

Last updated: November 1, 2026

Thank you for shopping with Canine Mobility. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Order processing: 0–2 business days, Monday through Friday. Transit: 7–12 business days, Monday through Friday. Total estimated delivery: 7–14 business days, including processing.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

The shipping carrier varies depending on the product and fulfillment partner.

Estimated delivery to the United States: 7–14 business days, including order processing and transit to delivery.

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and include order processing. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Standard shipping to the United States costs $4.99 for orders below $65.00 and is free for orders of $65.00 or more. The applicable shipping charge is displayed at checkout before payment.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to United States.

Orders are shipped DDP (Delivered Duty Paid). Applicable import duties and customs clearance charges are covered by Canine Mobility, with no additional import charges due upon delivery. Any applicable sales tax is shown at checkout.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is delayed or has not arrived, contact us so we can investigate with the carrier. For a package confirmed lost or an order confirmed not delivered, we will provide a refund or replacement at no cost to you. For damaged or incorrect items, we will also provide a refund or replacement at no cost to you, including return shipping if a return is required.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. You may request a cancellation before order processing begins. Once processing has begun, cancellation or changes may no longer be possible. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at contact@canine-mobility-shop.com or use the contact details in our contact information policy.